Problem loading new AppleTV videos

Apple tv won't load new shows, suddenly, and only on 1 of 2 tvs. It worked fine the past few months I've had it on the other TV.

Posted on Jul 11, 2023 1:49 PM

Reply
1 reply

Jul 12, 2023 11:22 AM in response to McJana71

Hi McJana71,


If you haven't done so yet, restart your Apple TV. Although simple, this step can help correct some unexpected issues: How to turn off or restart your Apple TV


It's also a good idea to make sure your Apple TV is running the latest tvOS version, since this can help with overall performance: Update your Apple TV


Since this is only happening with one of two TVs, if the issue persists, it's also a good idea to check for any firmware updates that might be available for the affected TV. You may need to reach out to the manufacturer for information on how to do that.


Regards.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Problem loading new AppleTV videos

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.