Has anyone else been denied replacement 2020 airpods pro due to static and crackle?

Apple acknowledges some Airpods Pro prior to October 2020 were prone to static and crackle and claims to service these free of charge(AirPods Pro Service Program for Sound Issues - Apple Support). The pair I purchased were manufactured in May 2020 and I purchase them in October 2020 (it is now July 2023). My pods have static and crackle and my local Apple store tested my pods yesterday and they failed. Apple Customer Service says it has been more than three years (?) and my pods do not qualify. Anyone else encounter this?



Posted on Jul 11, 2023 3:31 PM

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Posted on Jul 11, 2023 3:38 PM

If you bought them from a not Apple authorized third party, the purchase date was the day that vendor bought them from Apple not when you bought them from the third party.


If you think the purchase date is incorrect, click on this link to read how to update your proof of purchase --> Update your proof of purchase - Apple Support

To update your information contact Apple Support by phone. Tell the advisor that you need help with your Apple Limited Warranty or AppleCare plan expiration date.

Here’s what you need when you call:

- The device serial number

- Your sales receipt


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Question marked as Top-ranking reply

Jul 11, 2023 3:38 PM in response to martinfromnorthampton

If you bought them from a not Apple authorized third party, the purchase date was the day that vendor bought them from Apple not when you bought them from the third party.


If you think the purchase date is incorrect, click on this link to read how to update your proof of purchase --> Update your proof of purchase - Apple Support

To update your information contact Apple Support by phone. Tell the advisor that you need help with your Apple Limited Warranty or AppleCare plan expiration date.

Here’s what you need when you call:

- The device serial number

- Your sales receipt


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Has anyone else been denied replacement 2020 airpods pro due to static and crackle?

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