How come I can’t purchase items on my games? I have 25$ on my Apple ID…

i added 25$ from my cash app to my apple account , I have done this a million times, this morning I noticed it was added to my Apple ID not my Apple Cash which I can’t be positive about whether or not it went into Apple Cash or Apple ID either way it’s not allowing me to purchase anything on my games.. need to know what is going on please

iPhone XR, iOS 16

Posted on Jul 11, 2023 4:11 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 12, 2023 12:29 AM

i added 25$ from my cash app to my apple account , I have done this a million times, this morning I noticed it was added to my Apple ID


When redeeming a gift card, (1) the amount will be credited to your Apple Account balance and (2) then you need to set your Apple Account balance as your default payment.


(1) See -> Check your Apple Account balance

Check your Apple Account balance – Apple Support (UK)


(2) See -> Add a payment method to your Apple ID

Add a payment method to your Apple ID – Apple Support (UK)



If you already use your Apple Account balance, the Apple Gift Card or App Store & iTunes gift card is automatically added to your Apple Account balance.


If you update your payment method or add funds to your Apple Account balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.


See also -> What you can buy with your Apple Gift Card or Apple Account balance

What you can buy with your Apple Gift Card or Apple Account balance – Apple Support (UK)

  • Some purchases might require you to have a credit card on file, even if you use your Apple Account balance to make the purchase.


If you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK) 



2 replies
Question marked as Top-ranking reply

Jul 12, 2023 12:29 AM in response to Mama2007

i added 25$ from my cash app to my apple account , I have done this a million times, this morning I noticed it was added to my Apple ID


When redeeming a gift card, (1) the amount will be credited to your Apple Account balance and (2) then you need to set your Apple Account balance as your default payment.


(1) See -> Check your Apple Account balance

Check your Apple Account balance – Apple Support (UK)


(2) See -> Add a payment method to your Apple ID

Add a payment method to your Apple ID – Apple Support (UK)



If you already use your Apple Account balance, the Apple Gift Card or App Store & iTunes gift card is automatically added to your Apple Account balance.


If you update your payment method or add funds to your Apple Account balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.


See also -> What you can buy with your Apple Gift Card or Apple Account balance

What you can buy with your Apple Gift Card or Apple Account balance – Apple Support (UK)

  • Some purchases might require you to have a credit card on file, even if you use your Apple Account balance to make the purchase.


If you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK) 



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How come I can’t purchase items on my games? I have 25$ on my Apple ID…

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.