I can’t add my card

Hello can someone help me please.

When I go to wallet and Apple Pay I click on add card and it says - Cannot add Card payment cards are not supported for this acc

iPhone 14, iOS 16

Posted on Jul 12, 2023 1:37 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 13, 2023 2:21 PM

Hi, this is beyond what we can really do here in Apple Support Community. You’ll need to make sure your Apple ID account is correct and showing your correct age.


Confirm your age is set correctly.


Update the birth date associated with your Apple ID - Apple Support


After double checking your age, have your dad call Apple Support at 1-800-MY-APPLE.


Apple Support Community does not have access to your personal or financial information.


Sorry, I can’t help more.

10 replies
Question marked as Top-ranking reply

Jul 13, 2023 2:21 PM in response to Skymotchi

Hi, this is beyond what we can really do here in Apple Support Community. You’ll need to make sure your Apple ID account is correct and showing your correct age.


Confirm your age is set correctly.


Update the birth date associated with your Apple ID - Apple Support


After double checking your age, have your dad call Apple Support at 1-800-MY-APPLE.


Apple Support Community does not have access to your personal or financial information.


Sorry, I can’t help more.

Jul 12, 2023 4:19 AM in response to Skymotchi

Are you in a country or region that support Apple Pay?


Countries and regions that support Apple Pay - Apple Support



Does your financial institution support Apple Pay?


Apple Pay participating banks in Asia/Pacific, Africa, Europe Latin America, Middle East and United States - Apple Support



Confirm your region is set correctly.


Change your Apple ID country or region - Apple SupportAppleOfficial Apple Support 



Confirm your age is set correctly.


Update the birth date associated with your Apple ID - Apple Support



If you’ve confirmed the above, please update your iPhone to the latest iOS, 16.5.1 or higher. Older iPhones may only support 15.7.5, but Apple Pay will function.


Update iOS on iPhone - Apple Support



Once updated, please do a forced restart of your iPhone.


Force restart iPhone - Apple Support



Make sure your are signed into your Apple ID/iCloud account on your iPhone.


Sign in and out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support



Follow the steps in this support article for adding credit/debit cards to your Wallet.


Set up Apple Pay - Apple Support


If you experience any issues along the way, please note the error message and at what stage you experienced the error. Please reply anytime if something is confusing. 



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I can’t add my card

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