Help Re Setup and Migration Assistant “this user’s home is relocated and will not be copied”.

Hello all.

Apologies for long first post, hopefully it will give you sufficient background to help/advise me. I am a dangerous animal, I know more than many, but nothing like as much as the true experts in this forum.


Preamble: I have had my late 2014 iMac 27" i5 from new in 2015. It started behaving oddly just over a year ago, mainly I think because the 1TB HDD was pretty full. On advice, I replaced the PCIe card (for OS), upgraded to 2TB SDD (for data), and maxed out the RAM at 32GB. If I remember rightly that was when I updated to Big Sur. You probably all know this, but the late 2014 is incompatible with more recent IOS.


So far so good for 15 months. A few weeks ago more oddities, including system freeze. I ran First Aid on both drives: PCIe no reported problems, 2TB SSD, "First Aid Process has failed". I sent some screenshots and manufacturer advised that the drive had probably failed (I understand that is quite rare for SSD).


I replaced the SSD with a new 2TB SSD (same make that I will not name yet, but a "premium" brand). Formatted it to APFS. Restarted in Recovery mode and tried to restore from Time Machine but told I needed to use Migration Assistant ... which I couldn't find a way to open. Logging in to my account using standard or safe mode gave me "You are unable to log in to user account **** at this time".


I refitted the first SSD and created a new admin account before fitting the new SSD again. Tried Migration Assistant in the new admin account. Most of the files and folders were available except for my main business account where I got the message “this user’s home is relocated and will not be copied”. I was able to log in with my AppleId and set up my email and calendar but was still unable to migrate any of my files and to new SSD, or access my account via Time Machine. I suspected another fault so decided to retire the 2014 computer.


Unable to afford a new Studio Display and suitably specced Mini or Studio, I decided to get a refurbished 2019 27" i9 with 32GB RAM, 2TB SSD and Ventura.


Before switching on I read this useful post Setup Assistant and Migration Assistant - Apple Community. I connected wired keyboard, wired mouse, LAN cable and external drive containing my Time Machine.


Booted up (beautifully quickly) to a screen with a test account that had a simple password provided by the supplier.


Thee was no option (that I could see) for Setup Assistant so I ran Migration Assistant. Very disappointed to see exactly the same message on Time Machine “this user’s home is relocated and will not be copied”.


The good news is that the huge majority of my data is on Dropbox and a NAS drive that I can still access via my MACBook, I also have a 'normal' copy of my SSD data files on a separate external HDD. However I would really like all my old settings, applications (56GB) other files and folders (4GB) and System & Network (225 kB) on my (nearly) new iMac.


At last my questions!

  1. Is there a way to get my account files out of Time Machine? There is about 1TB of data. I can log in with my Apple ID.
  2. Is it worth continuing to try to migrate my applications and other bits or would it be better not to risk transferring the cause of my problems and to start afresh then connect to my Dropbox and NAS?
  3. Should I create a new account on the new mac with the same name as the one on my old mac and try migration again?
  4. Is it worth trying a complete 'restore to factory settings' on the refurbished iMac then reboot and hope Setup Assistant works?


I work from home, am self employed, and run a very small business. Lucky to have fibre to premises broadband.


Any advice welcomed and I can provide more information if necessary

Thanks Mike






iMac (2017 – 2020)

Posted on Jul 12, 2023 5:51 AM

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4 replies

Jul 14, 2023 6:36 PM in response to thymewhys

The problem is you appear to have placed your home user folder onto a separate drive. This type of setup is no longer well supported by macOS as you have discovered. I strongly advise against having a macOS user account stored on an a separate drive these days since a macOS update has been known to break this setup. Anyone using this setup these days will need to be prepared to deal issues with this custom setup.


You can launch the TM app, then navigate it to manually retrieve your data.


FYI, you should have just used a single large SSD. If you needed more room than a single SSD can support for macOS & data, then use a second SSD just as a regular data drive....do not move the macOS user account.

Jul 12, 2023 8:17 AM in response to ku4hx

Thanks. I have read that and will try to digest over the next few hours ... not sure I fully understand everything.


Also it appears the refurb company have sent me a different iMac to the one I ordered! Same i9, but 64 not 32 GB RAM but most importantly 1TB not 2TB SSD. My old one was 2TB and about 55-60% full so that is a problem. In some ways a good job that I wasn't able to migrate my data immediately!

Jul 13, 2023 6:18 AM in response to thymewhys

Thanks again ku4hx


As I said, I have some knowledge, but not as much as I would like...


If I correctly understood the thread in the link you sent I am unlikely to be able to restore directly from migration assistant in this case because MA is looking to put the files where they would have been had it been a fusion drive. However, all is not lost because I can recover the files manually.


My confusion is this. The original late 2014 configuration was indeed a fusion drive, but that was changed 15 months ago when (following someone else's guidance) I replaced the PCIE card to store the OS and upgraded the old HDD to 2 TB SDD to store my data. My Time Machine had only ever been a back up of the second configuration because I started to use a new, larger, external drive for TM after the upgrade. This begs two questions


  1. Why did Time Machine try to restore to a state it had not 'seen' before
  2. Will I have exactly the same problem with my next upgrade in a few years?



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Help Re Setup and Migration Assistant “this user’s home is relocated and will not be copied”.

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