BUG TYPE 509

Question

Level 1

4 points

BUG TYPE 509

Please, what is bug type 509 ? It is causing me too many problems and crashes of apps when trying to click on the share button of any document.

bug_type":"509"

report 1: when trying to share any voice recording (the app freezes and crashes):

"share_with_app_devs":0,"bug_type":"509","app_name":"VoiceMemos","name":"VoiceMemos"}

report 2: when trying to share ant pdf document from the notes app:

"share_with_app_devs":0,"bug_type":"509","app_name":"MobileNotes","name":"MobileNotes"}

iPhone 14 Pro Max

Posted on Jul 12, 2023 10:36 AM

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Answer 1

karina184

Community Specialist

Jul 13, 2023 10:31 AM in response to matej100

Hey matej100,

We'll be happy to help! Because of the nature of this, it could be an issue with settings or software interfering on the Mac. We'd recommend setting up a new user account on the Mac for testing purposes, as this can help isolate if this is the cause of the issue. The steps to do this are under "add account" here: Change Users & Groups settings on Mac - Apple Support. If it doesn't happen in the test user account, it will let us know that issue could be caused by a third-party program or certain settings on the main user account.

Have a great day.

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