I purchased these Air Pods solely for their transparency mode function. It worked well for a few months (~25 hours) then stopped. Resetting and adjusting available parameters has no effect.
Thanks for the extra information. Now you describe with more detail, it does sound like Transparent mode is getting selected but it is not passing external sounds. I think the most likely solution is Apple Support, and probably a replacement AirPod (or two).
Thanks for the extra information. Now you describe with more detail, it does sound like Transparent mode is getting selected but it is not passing external sounds. I think the most likely solution is Apple Support, and probably a replacement AirPod (or two).
Try selecting each mode manually from your iPhone. With the lid of the charging case open, go to the Settings app on your iPhone, and look for your AirPods near the top of the list. (mine appears just below my Apple ID and above Airplane mode). Tap the AirPods entry then look for each available mode (buttons) and check you can select each one.
The usual way and default setting is by a long press on the Airpod stem. (did you check this has not got turned off or set to control Siri, in the Airpod configuration?) So... does transparency work when you try to select it manually? That would tell whether it is a software problem which is blocking the setting by pressing the pod stem, and you would be in the same page to see and check the stem press settings.
Change the settings of your AirPods and AirPods Pro - Apple Support
Don't believe everything you read on the interwebz about everyone having the same problem. I know from many years in support and engineering that around 75% of the "same problem, mee too" will usually turn out to have a different problem (or two).
Your best solution at this stage is undoubtedly to contact Apple Support and arrange a Genius Bar appointment for hands-on support if possible. Your original message suggests your AirPods are pretty new, so probably still in warranty cover.
Setting each mode manually is the typical way one sets up Air Pods. When I first set this pair up, I selected "Transparency" mode and they stayed in that mode, working very well, for the few months I have had them . . . until they failed a few days ago. By trying all parameters, I mean that I have tried all possible combinations of switching modes back and forth, resetting, etc. to no avail. This particular failure is ubiquitously reported on the web and it seems to be permanent. I thought it worth checking with the community to see if a solution has emerged before I contact support. I'll return them to Apple if a solution doesn't emerge.
Thank you.
Again, there is no method by which one should be able to change Air Pod modalities (iPhone app or stem) that will activate transparency mode. The software issues each distinctive confirmatory tones when switching from "Noise Cancellation" to "Off" to "Transparency" but in the case of transparency, there is no change in the ambient noise level that you would hear if transparency were working. For example, I have the Air Pod in my ear as I type this. If transparency were working, I would hear each keystroke loudly (as was the case for the first few months). Now, it sounds precisely the same with transparency on or off.
I assumed too much in my problem statement. You are correct in noting that one needs to be discriminating in reading web reviews. This includes making judgments as to the capabilities of the person making the comment, looking for patterns and trends, etc. I would not have raised this point unless the comments and sources not passed my screening criteria. It looks very much like there is a transparency issue with at least some Air Pod Pro 2 runs and I would imagine that tech support will confirm this.
Thanks again.
Air Pods Pro (2nd Gen) lost transparency mode. Reset has no effect.
