You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

piers149 Author

Level 1

6 points

Apple TV login on Smart TV

Every time I open the Apple TV app on my LG Smart TV (2020) it asks me to log in again, using my mobile and a QR code.

Posted on Jul 13, 2023 12:44 AM

Top-ranking reply

Urquhart1244

Community+ 2024

Level 10

142,956 points

Posted on Jul 13, 2023 5:06 AM

Verify that the TV privacy settings allow apps to store user information on disk, if that is one of the options.
Try to delete and reinstall the Apple TV app. [← This seems to have solved it from some users that reported back.]
Try a cold restart of the TV itself (not just standby-wake, but really off-on).

The Apple TV app is supposed to store and retrieve user information for the app as last used, so that you can continue where you left off. Something is preventing it to work as intended.

If the issue persists after that, then contact Apple Support.

View in context

Apple TV login on Smart TV

Similar questions