Can't add Priority Pass to Apple Wallet

I can’t add Priority Pass to my Apple Wallet.


When I click on “add to Apple a wallet’ from the Priority Pass App, I get the following message:

We had a problem trying to add your card to the wallet. Please try again when you are online”


I’m already online.


I have an iPhone 13.


When I open the Apple Wallet, I see:

Add to Wallet

Available Wallet

Debit or Credit Card. ( I can add credit cards)

Transit Card

From Apps on your phone

(only one App is shown)


[Re-Titled by Moderator]


iPhone 13, iOS 16

Posted on Jul 13, 2023 2:55 AM

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Question marked as Top-ranking reply

Posted on Aug 20, 2023 4:44 PM

There were further replies to this thread which I can't access right now - but after a week's back and forth with Apple (including screen shots and data logs) they said it's Priority Pass' problem. Which turned out to be true - Priority Pass clearly have instituted a (slow) fix and this (Monday) morning no issue with adding both my PP membership cards to Wallet. As of last Friday it wasn't working.

8 replies
Question marked as Top-ranking reply

Aug 20, 2023 4:44 PM in response to danhough83

There were further replies to this thread which I can't access right now - but after a week's back and forth with Apple (including screen shots and data logs) they said it's Priority Pass' problem. Which turned out to be true - Priority Pass clearly have instituted a (slow) fix and this (Monday) morning no issue with adding both my PP membership cards to Wallet. As of last Friday it wasn't working.

Jul 13, 2023 4:10 AM in response to shakir88

Your device is probably not connected to the internet. There are a few steps you can take to verify the connectivity of your device.


Firstly, you can open a web browser on your device. When you open a web browser, the initial page that loads is typically based on your browsing history or cookies. To further confirm the connection, you can tap on any link on that website. If the link opens and displays the corresponding content, it confirms that your device is indeed connected to the internet.


Another method to check internet connectivity is by opening a specific application that requires an internet connection. WhatsApp is an example of such an application. When you launch WhatsApp, it immediately attempts to establish a connection with its servers to synchronize your chats and display any new messages. If you can see your chat conversations and receive real-time updates, it indicates that your device is connected to the internet.



Connecting to Wi-Fi is the initial step, followed by establishing an internet connection.


However, it's important to note that connecting to Wi-Fi does not automatically guarantee an internet connection. In the event that you are unable to connect to Wi-Fi, the issue may stem from settings on your iPhone or the router/modem.


On the other hand, if you are unable to establish an internet connection despite being connected to Wi-Fi, the problem is likely related to the settings on your router/modem. In such cases, it is advisable to promptly contact your Internet Service Provider (ISP) for assistance.



Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...



For your Internet connection.

  • Over Cellular: contact your Carrier (Cellular Service Provider). The agency that issued the SIM to you
  • Over WiFI: Contact your ISP (Internet Service Provider), the agency that provided the Internet Service on your Modem/Router to you


However --> Connect iPhone to the Internet - Apple Support



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Can't add Priority Pass to Apple Wallet

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