Unable to update M1 MacBook Air (2)

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Blubberland Author

Level 1

4 points

Unable to update M1 MacBook Air (2)

This thread was closed, so I had to open another one.

I can log into my MacBook Air, I can log into my AppleID on the Website, different passwords - all fine.

The device currently runs Monterey 12.6.7.

I can‘t log into my AppleID on the device unless it is updated to the latest macOS version.

When I try to update the device, it asks for my password

But it won‘t accept my password, which is the same I used to log in and do all other changes in the system settings that require a password.

I just set the opted in for auto updates - which requires that very password - and it was accepted. (The tick can also be seen in the background of the picture)

But when I try to trigger the update, the password is not accepted.

edit: yes, the user is the same

Posted on Jul 13, 2023 2:51 PM

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Answer 1

Top-ranking reply

Blubberland Author

Level 1

4 points

Jul 16, 2023 2:51 AM in response to a brody

a brody wrote:

Is your data backed up?

Funny, that this is your first question. Now I know, the path I went was likely the only possibility.

a brody wrote:

Have you tried to open the App Store app itself and see if you can login that?

I did. I couldn't.

I had a time machine backup.

So I wiped the whole thing, reinstalled and pulled the backup.

To anyone reading this, tinkering around with a broken tool (Disk Utility):

I hope it's not too late yet. No Backup, no mercy. Do it. Now. Not tomorrow.

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Answer 2

a brody

Level 10

85,366 points

Jul 16, 2023 7:33 AM in response to Blubberland

Keep in mind, any optimization tool like Mackeeper, Advanced Mac Cleaner, or Zeobit, or Macpaw software can destroy the ability of the applications to function correctly on the machine. Do not install these, as the LaunchServices cache, once deleted during creation, will stop all programs from being able to launch.

If you have anything like this, remove it now.

Optimizers are not necessary. What's necessary is keeping the hard drive less than 85% full, and running backups when you aren't in the middle of doing work. You can customize the time of backups by using the System Settings/Preferences for Time machine to be odd or off and add its icon to the menubar. At that point you can manually turn it on, and use the menubar to determine if the backup is complete. Other backup software offer more interaction. Having a full Time Machine backup is great. Cloning software is in some ways better, in that you can move the backup to a larger hard drive, or just another hard drive in event your first backup hard drive eventually fails. Both Carbon Copy Cloner and Superduper fit that bill.

Time Machine backups can be copied to other hard drives that are formatted similarly only using either SuperDuper, or the MIgration/Setup Asisstant on the installer.

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Answer 3

a brody

Level 10

85,366 points

Jul 13, 2023 5:07 PM in response to Blubberland

Is your data backed up?

Have you tried to open the App Store app itself and see if you can login that?

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