The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I don’t know why my Face ID is not working
iPhone 11 Pro Max, iOS 16
This is generally a hardware issue. If the unit's on an OS version older than 16.5.1, you might be able to fix it by updating it from a computer or the Software Update function in Settings; otherwise, contact Apple Support.
(241865)
kety ~ Does your iPhone 11 Pro Max still have its original battery?
And what's the Maximum Capacity % here?...
Settings > Battery > Battery Health & Charging
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Help me to do my Face ID to start working
