Forgot password on MacBook Pro

Hi,

Try to reset password with Related article above or following method.

https://support.apple.com/guide/mac-help/reset-your-mac-login-password-mh35902/mac

By the way, here is Mac Pro community, you should ask about your issue at MacBook Pro community.

Hi Shellyhonstringer,

We appreciate you reaching out to us. We understand that you forgot your password for your MacBook Pro.

We’d like to gather additional details that may help us be in a better position to assist you.

It looks like you came from the article below. Have you had the chance to try all the steps in that article?

If you forgot your Mac login password

We ask because that article contains the recommended steps if you forgot your Mac login password.

In case you are using a MacBook Pro that is running macOS Mojave or earlier, please try the simpler steps below first.

• "Make sure that you're typing the correct uppercase or lowercase characters. If your keyboard has Caps Lock turned on, the password field shows a Caps Lock symbol .
• If the password field shows a question mark, click it to display a password hint that might help you to remember.
• Try to log in without a password. If that works, you can then add a password by following the steps to change your password.
• Try to log in with the Apple ID password that you use for iCloud. If you just changed that password and the new password isn't working, try the old password first. If that works, you should be able to use the new password from then on."

Then, continue with the rest of the steps in the article below.

Change or reset the password of a macOS user account in macOS Mojave or earlier

If you need further assistance, please provide us with additional details on what happens when you try the steps in the article you came from. Providing us with a detailed description of what's happening can help us be in a better position to assist you.

Take care!