Help please

I can’t unpair much I watch from old phone

Apple Watch SE, watchOS 9

Posted on Jul 14, 2023 2:23 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 14, 2023 2:35 PM

Try and unpair it without using the paired iPhone


If you can't unpair Apple Watch because you don't have its paired iPhone, you can erase the watch.

When you erase Apple Watch instead of unpairing it, the watch is still protected by Activation Lock. Before you can pair Apple Watch again, enter the Apple ID and password that was used to set it up.

  1. Open the Settings app on your watch, then tap General > Reset.
  2. Tap Erase All Content and Settings, then tap again to confirm.
  3. Wait for the watch to unpair.
  4. After Apple Watch unpairs completely, you can pair again. You'll need the Apple ID and password that were used to set up the watch.



If this is not working because you forgot the passcode to the watch, try this


When you reset Apple Watch instead of unpairing it, the watch is still protected by Activation Lock. Before you can pair Apple Watch again, you'll have to enter the Apple ID and password that was used to set it up.

  1. Put Apple Watch on its charger.
  2. Press and hold the side button until you see the screen with the power button  in the upper-right corner, then let go of the side button. If your Apple Watch has an earlier version of watchOS, you see the Power Off slider instead of the power button.
  3. Press and hold the Digital Crown until you see the red Reset button.
  4. Tap Reset, then tap Reset again to confirm.
  5. After Apple Watch unpairs completely, you can pair again. Remember that you'll need the Apple ID and password that were used to set up the watch.


best of luck!

1 reply
Question marked as Top-ranking reply

Jul 14, 2023 2:35 PM in response to deanne91

Try and unpair it without using the paired iPhone


If you can't unpair Apple Watch because you don't have its paired iPhone, you can erase the watch.

When you erase Apple Watch instead of unpairing it, the watch is still protected by Activation Lock. Before you can pair Apple Watch again, enter the Apple ID and password that was used to set it up.

  1. Open the Settings app on your watch, then tap General > Reset.
  2. Tap Erase All Content and Settings, then tap again to confirm.
  3. Wait for the watch to unpair.
  4. After Apple Watch unpairs completely, you can pair again. You'll need the Apple ID and password that were used to set up the watch.



If this is not working because you forgot the passcode to the watch, try this


When you reset Apple Watch instead of unpairing it, the watch is still protected by Activation Lock. Before you can pair Apple Watch again, you'll have to enter the Apple ID and password that was used to set it up.

  1. Put Apple Watch on its charger.
  2. Press and hold the side button until you see the screen with the power button  in the upper-right corner, then let go of the side button. If your Apple Watch has an earlier version of watchOS, you see the Power Off slider instead of the power button.
  3. Press and hold the Digital Crown until you see the red Reset button.
  4. Tap Reset, then tap Reset again to confirm.
  5. After Apple Watch unpairs completely, you can pair again. Remember that you'll need the Apple ID and password that were used to set up the watch.


best of luck!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Help please

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.