You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Alvan1115 Author

Level 1

4 points

申訴

不好意思我想請問不能退款的理由是什麼? 這筆金額對我們家來說非常重要，相當於一個月的房貸，也已經說明是家中孩童誤刷的緣故了，是還需要提出什麼證明嗎?還是需要我直接聯繫你們或找消保官處理?

iPhone 7 Plus, iOS 15

Posted on Jul 15, 2023 5:50 AM

Reply

Top-ranking reply

Level 6

13,501 points

Posted on Jul 15, 2023 5:59 AM

You have posted to an English community. If you can translate it, this link describes how to track a refund:

Check the status of a refund for apps or content that you bought from Apple - Apple Support

If it would be easier, you can post your question here:

官方 Apple 支持社区

View in context

Similar questions

3 replies

Top-ranking reply

Level 6

13,501 points

Jul 15, 2023 5:59 AM in response to Alvan1115

You have posted to an English community. If you can translate it, this link describes how to track a refund:

Check the status of a refund for apps or content that you bought from Apple - Apple Support

If it would be easier, you can post your question here:

官方 Apple 支持社区

Reply

Alvan1115 Author

Level 1

4 points

Jul 15, 2023 3:47 PM in response to Alvan1115

At the beginning of July, I downloaded a game app for my child to play. They changed the password to Touch ID while watching online videos for learning. Consequently, they made a series of in-game purchases. I tried to request a refund, but it was denied. What should I do?

Reply

Level 6

13,501 points

Jul 15, 2023 5:51 PM in response to Alvan1115

If Apple denied the refund, then unfortunately, there is nothing we can suggest. They have the final word.

Reply

申訴

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up