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IPAD blue tooth connection problem

Hello, I am having issues connecting my iPad to a Bose speaker using bluetooth. Every time, a software called shield opens up and acts out. Thanks for your help.

Posted on Jul 15, 2023 7:59 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 15, 2023 8:34 AM

Identify and remove the “Shield” App from your iPad.


The iPad User Guide outlines the process of pairing Bluetooth accessories - such as a compatible keyboard, mouse or trackpad - with your iPad:

Set up and use Bluetooth accessories on iPad - Apple Support


Should you experience difficulties, this support page should help with troubleshooting:

If you can't connect a Bluetooth accessory to your iPhone or iPad - Apple Support


If you continue to experience difficulties, you can obtain help directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. The App also provides direct access to appropriate support resources. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and provide additional assistance:

Genius Bar Reservation and Apple Support Options - Apple


2 replies
Question marked as Top-ranking reply

Jul 15, 2023 8:34 AM in response to Can514

Identify and remove the “Shield” App from your iPad.


The iPad User Guide outlines the process of pairing Bluetooth accessories - such as a compatible keyboard, mouse or trackpad - with your iPad:

Set up and use Bluetooth accessories on iPad - Apple Support


Should you experience difficulties, this support page should help with troubleshooting:

If you can't connect a Bluetooth accessory to your iPhone or iPad - Apple Support


If you continue to experience difficulties, you can obtain help directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. The App also provides direct access to appropriate support resources. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and provide additional assistance:

Genius Bar Reservation and Apple Support Options - Apple


IPAD blue tooth connection problem

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