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Slow iMac Help

I have a 4K 21.5" 2019 imac. It has run slowly since I took it out of the box. Now it is running even slower. 8g of ram, plenty of memory. Contacted Apple care multiple times and all they did is have me update my computer. Have had several mac's and this one was disappointing. Any suggestions?

iMac 21.5″, macOS 13.4

Posted on Jul 15, 2023 9:21 AM

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1 reply

Jul 15, 2023 9:30 AM in response to seanfromdux

It will help us get a good idea of what is causing your problem if you provide a report of your system, that way we do not have to play 20 questions with you. The report we are requesting does NOT provide any personal information and is extremely safe to use. Please navigate to www.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.


When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again. 


For instructions on how to download your EtreCheck report and attach it to your reply to this message please click https://discussions.apple.com/docs/DOC-250000211 It is helpful to us if you download the report to your Desktop.



Slow iMac Help

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