Facetime
I tried to ft someone and it says the connect card failed or something. How do I fix thiss
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User profile for user:
Ali_E1
User level:
Community Specialist
Hello yayatata,
If you're to make a FaceTime call we suggest that you start with the following troubleshooting steps. These steps will be the most likely to resolve FaceTime issues specific to your device.
1. Make sure that your device has a Wi-Fi connection to the internet or a cellular-data connection. Learn more if you're using router, firewall, or security software that restricts internet access.
2. If you're trying to use FaceTime over cellular, make sure that Use Cellular Data is on for FaceTime. Go to Settings and tap Cellular or tap Mobile Data, then turn on FaceTime. If you're using an iPad, you might see Settings > Cellular Data.
3. Go to Settings > FaceTime and make sure that FaceTime is on.
* If you see "Waiting for Activation," turn FaceTime off and then on again. Learn what to do if you can't activate FaceTime.
* If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't off in Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps.
* Make sure that you have the correct phone number or email address listed.
4. Go to Settings > General > Date & Time and turn on Set Automatically.
5. Restart your device.
6. Update your device to the latest version of iOS or iPadOS.
If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support
Regards.