User profile for user: shar97
shar97 Author
User level: Level 1
4 points

My screen freeze i can't power off either

My screen freeze i can't power off either

Posted on Jul 16, 2023 9:29 AM

Reply
Question marked as Top-ranking reply
User profile for user: chuckbl
chuckbl
User level: Community Specialist

Posted on Jul 17, 2023 4:17 PM

Hello shar97,


Since your iPhone is no longer responding, you'll want to do a force restart using the applicable set of steps below:


Force restart an iPhone with Face ID
To force restart iPhone X, iPhone XS, iPhone XR, or any iPhone 11, iPhone 12, or iPhone 13 model, do the following:
Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button.
An illustration of a face up iPhone model without a Home button. The volume up and volume down buttons are shown on the left side of the device, and a side button is shown on the right side.

Force restart iPhone 8 or iPhone SE (2nd generation and later)
Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button.
An illustration of a face up iPhone model with a Home button. The volume up and volume down buttons are shown on the left side of the device, and a side button is shown on the right side.

Force restart iPhone 7
Press and hold both the volume down button and the Sleep/Wake button at the same time. When the Apple logo appears, release both buttons.
An illustration of iPhone 7 with the screen facing up. The volume down button is shown on the left side of the device, and the Sleep/Wake button is shown on the right.

Force restart iPhone 6s or iPhone SE (1st generation)
Press and hold both the Sleep/Wake button and the Home button at the same time. When the Apple logo appears, release both buttons.
Illustrations of two of iPhone models with the screens facing up. Both have Home buttons near the bottoms of the devices. The leftmost model has a Sleep/Wake button on the right edge of the device near the top, while the rightmost model has a Sleep/Wake button on the top of the device, near the right edge.


You can also find those steps in this resource: Force restart iPhone - Apple Support


Should your iPhone still not respond after completing that process, you'll want to reach out to Apple Support: Get Support They'll be in the best position to look into your options further.


Take care.

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: chuckbl
chuckbl
User level: Community Specialist

Jul 17, 2023 4:17 PM in response to shar97

Hello shar97,


Since your iPhone is no longer responding, you'll want to do a force restart using the applicable set of steps below:


Force restart an iPhone with Face ID
To force restart iPhone X, iPhone XS, iPhone XR, or any iPhone 11, iPhone 12, or iPhone 13 model, do the following:
Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button.
An illustration of a face up iPhone model without a Home button. The volume up and volume down buttons are shown on the left side of the device, and a side button is shown on the right side.

Force restart iPhone 8 or iPhone SE (2nd generation and later)
Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button.
An illustration of a face up iPhone model with a Home button. The volume up and volume down buttons are shown on the left side of the device, and a side button is shown on the right side.

Force restart iPhone 7
Press and hold both the volume down button and the Sleep/Wake button at the same time. When the Apple logo appears, release both buttons.
An illustration of iPhone 7 with the screen facing up. The volume down button is shown on the left side of the device, and the Sleep/Wake button is shown on the right.

Force restart iPhone 6s or iPhone SE (1st generation)
Press and hold both the Sleep/Wake button and the Home button at the same time. When the Apple logo appears, release both buttons.
Illustrations of two of iPhone models with the screens facing up. Both have Home buttons near the bottoms of the devices. The leftmost model has a Sleep/Wake button on the right edge of the device near the top, while the rightmost model has a Sleep/Wake button on the top of the device, near the right edge.


You can also find those steps in this resource: Force restart iPhone - Apple Support


Should your iPhone still not respond after completing that process, you'll want to reach out to Apple Support: Get Support They'll be in the best position to look into your options further.


Take care.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My screen freeze i can't power off either

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up