iPhone 12 has black screen
screen is black on phone
iPhone 12, iOS 16
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User profile for user:
Sheree_P
User level:
Community Specialist
Hey aegolg,
Below are some troubleshooting steps that may help resolve your issue.
On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)
1. Press and quickly release the volume up button.
2. Press and quickly release the volume down button.
3. Press and hold the side button until you see the Apple logo.
4. If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
5. If your phone still doesn't turn on, contact Apple Support.
If your iPhone does turn on but gets stuck during startup, follow the steps below.
If you see the Apple logo or a red or blue screen during startup, try these steps:
1. Connect your iPhone to a computer. On a Mac with macOS Catalina, open the Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. Find out which macOS your Mac is using.
2. Select your iPhone on your computer.
3. While your iPhone is connected, follow these steps:
* On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Then press and hold the side button.
* On your iPhone 7 or iPhone 7 Plus: Press and hold the side button and volume down button at the same time.
* On your iPhone 6s or earlier, including iPhone SE (1st generation): Press and hold both the Home button and the side button or the top button at the same time.
4. Keep holding the buttons until you see the recovery mode screen.
5. When you get the option to restore or update, choose Update.
6. Your computer will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode. Repeat steps 2-4.
For future reference, you can also locate the steps here: If your iPhone won't turn on or is frozen - Apple Support
If the steps above do not help, we recommend contacting Apple support here: Get Support They will be able to look into this further and determine a resolution.
Take care.