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General61 Author

Level 1

5 points

My Face ID stopped working… can you help?

iPhone XS, iOS 16

Posted on Jul 16, 2023 4:56 PM

Top-ranking reply

Kurtosis12

Level 9

66,880 points

Posted on Jul 16, 2023 4:58 PM

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.

If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)

Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple

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My Face ID stopped working… can you help?

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