macOS Ventura 13.4.1 upgrade - absolute panic

I let the macOS 13.4.1 upgrade run last night. I log in today and it's like I have a whole new Mac. Documents - gone. Photo library - gone (except for the backup on iCloud.com, which means I lost a ton of early photos that could never back up to iCloud). Keychain - gone (except for the backup on iCloud) Workspaces - gone. Desktop files - gone. Toolbar - reset. App-specific passwords to apps on my desktop, iPad AND My phone - gone.

Short of shaming me for not having Time Machine anymore because I'm no longer a heavy user, can anyone tell me just happened? I'm looking for archive files that might have my docs or photos in them per some earlier recommendations, but not finding them. How come I'm seeing stuff on iCloud.com that I can't see in the Finder? I thought the whole point of a MacBook Air was to keep things synced with iCloud.

[Edited by Moderator]

MacBook Air 13″, macOS 13.4

Posted on Jul 16, 2023 6:52 PM

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2 replies

leroydouglas

Level 10

200,790 points

Jul 17, 2023 8:05 AM in response to smacphee2825

smacphee2825 wrote:

I let the macOS 13.4.1 upgrade run last night. I log in today and it's like I have a whole new Mac. Documents - gone. Photo library - gone (except for the backup on iCloud.com, which means I lost a ton of early photos that could never back up to iCloud). Keychain - gone (except for the backup on iCloud) Workspaces - gone. Desktop files - gone. Toolbar - reset. App-specific passwords to apps on my desktop, iPad AND My phone - gone.

Short of shaming me for not having Time Machine anymore because I'm no longer a heavy user, can anyone tell me WTF just happened? I'm looking for archive files that might have my docs or photos in them per some earlier recommendations, but not finding them. How come I'm seeing stuff on iCloud.com that I can't see in the Finder? I thought the whole point of a MacBook Air was to keep things synced with iCloud.

Are you still logged in the correct account...?

from the drop down you can see > logged in

smacphee2825 Author

Level 1

8 points

Jul 19, 2023 6:14 PM in response to leroydouglas

The update logged me out of everything. Even my Apple ID, and because my keychain was gone, Touch ID didn't recognize my log in. I had to reset my Apple password.

I'm scheduled for a Genius Bar visit tomorrow morning. Hoping they can walk me through what happened and how to reverse it.

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macOS Ventura 13.4.1 upgrade - absolute panic