iCloud and Apple

I’m getting emails telling me that my iCloud payment wasn’t paid,thus should go through automatically wat can I do,also Apple has said there deleting all photos on the 26th of July how do I save them?

Posted on Jul 17, 2023 4:32 AM

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Question marked as Top-ranking reply

Posted on Jul 17, 2023 4:49 AM

Are you sure, that this mail is a from Apple?

Have a look at this related article:

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


If it is genuine, and your payment method could not be used to pay for your iCloud storage plan, you can also use Apple Gift Cards, until you made sure that your payment information is correct and is working again:

What you can buy with your Apple Gift Card or Apple Account balance - Apple Support


You can archive the photos and other data stored in iCloud by following the steps in this related article:

Archive or make copies of the information you store in iCloud - Apple Support

2 replies
Question marked as Top-ranking reply

Jul 17, 2023 4:49 AM in response to Berthhas

Are you sure, that this mail is a from Apple?

Have a look at this related article:

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


If it is genuine, and your payment method could not be used to pay for your iCloud storage plan, you can also use Apple Gift Cards, until you made sure that your payment information is correct and is working again:

What you can buy with your Apple Gift Card or Apple Account balance - Apple Support


You can archive the photos and other data stored in iCloud by following the steps in this related article:

Archive or make copies of the information you store in iCloud - Apple Support

Jul 17, 2023 4:46 AM in response to Berthhas

I’m getting emails telling me that my iCloud payment wasn’t paid

If you have an iCloud subscription, you will receive a monthly bill from Apple, check your email box.

You pay monthly for iCloud storage.

The subscription runs as long as you don't downgrade.


From who did you receive those email message?

Certainly not from Apple.

It is a scam / phishing mail.


See the following Apple articles: 

If you think your Apple ID has been compromised

If you think your Apple ID has been compromised - Apple Support


Recognize and avoid phishing messages, phony support calls, and other scams

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

 ⤵️

If you receive a suspicious email or SMS text message that looks like it's supposed to be from Apple, please email it to reportphishing@apple.com


How to report suspicious emails, messages, and calls

  • If you receive a suspicious email that looks like it's supposed to be from Apple, please forward it to reportphishing@apple.com.1  
  • To report a suspicious SMS text message that looks like it's supposed to be from Apple, take a screenshot of the message and email the screenshot to reportphishing@apple.com.
  • To report spam or other suspicious emails that you receive in your iCloud.com, me.com, or mac.com Inbox, send them to abuse@icloud.com.
  • To report spam or other suspicious messages that you receive through Messages, tap Report Junk under the message. You can also block unwanted messages and calls.
  • Report scam phone calls to the Federal Trade Commission (U.S. only) at reportfraud.ftc.gov or to your local law enforcement agency.


After you reported, delete the message and see -> Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch

Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch - Apple Support

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To keep your Apple ID account secure, see the following Apple articles:  

See who has access to your device or accounts

See who has access to your iPhone or iPad – Apple Support (UK)

 

Delete suspicious content from your devices -> Delete suspicious content from your devices – Apple Support (UK)


Check your Apple ID device list to see where you're signed in

Check your Apple ID device list to find where you're signed in - Apple Support

  • if you see devices that don't belong to you, delete from your account.

 

Personal Safety User Guide -> Personal Safety User Guide – Apple Support (UK)

Manage and use your Apple ID ->Manage and use your Apple ID – Apple Support (UK)

Never jailbroken your iPhone.

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