There are three options I can think of. First, and most likely*, your girlfriend is confused and is not entering the correct password. Second, something is very wrong with the system or the account. Third, someone has reset the password on her account in order to get access to her data (or just to prank her). Try resetting the password:
http://support.apple.com/kb/ht1274
* Note that I'm not saying she's confused because she's a girl, before someone misreads that! It's just that, most often, in my experience, when someone says their password isn't working in a case like this, they've gotten confused and forgotten what the password is.