My refund from United Airlines was refunded on 7/10/2023, it’s been 7 days. Why hasn’t is shown up in my bank? Where is my money?
iPhone 13, iOS 16
A refund isn't instantaneous. It goes from the merchant to the bank who usually has a time period before they release it, typically 7 to 10 days... some banks are much sooner. If it goes past 10 days then you can reach out to your bank for assistance.
A refund isn't instantaneous. It goes from the merchant to the bank who usually has a time period before they release it, typically 7 to 10 days... some banks are much sooner. If it goes past 10 days then you can reach out to your bank for assistance.
Apple doesn’t handle your funds. They are not a bank and that’s not how Apple Pay works. Apple Pay is an extremely secure method transmitting encrypted data and a one time use token. Apple Pay replaces the connection between the merchant and the bank when you initiate a transaction. Apple never transmits or handles you funds. Any approvals or declines are from the bank that issued the card used to fund the transaction.
When a refund is initiated between you and the merchant, the merchant uses the last 4 digits payment to identify the transaction. The last 4 digits are printed on the merchant receipt and are also in your Apple Wallet app.
If the merchant approves the refund, funds are transferred from the merchants account to your credit card account. Again, Apple has no part in the refund.
If you’re having an issue with your refund, either the merchant or the bank are delaying etc. Legally refunds may take 30 days, but that’s poor customer service and the merchant generally tries to avoid that.
If you’re curious about your refund, please contact both the merchant and your bank. Apple had no part in the refund process and can’t influence either participant. Good luck and I hope you receive your refund very soon!
United Airlines processed the refund has been issued to my wallet account purchased and refunded on 7/9/2023. It hasn’t shown up. I went to my bank, the refund waiting for it to be released by United Airlines. I was told it would be up to (7) days by United Airlines which was already refunded. It’s going back & forth! The tickets were purchased & cancelled within a 10 minute on the same date.
Meanwhile my account is on hold at my bank. I have no way to use my account until this is resolved. Is there anything Apple can step in to get my funds back?
Thanks
My refund using my wallet hasn’t appeared, I got documentation from the airline saying it has been refunded. Where is my refund?
