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Unauthorised purchases on Roblox

My Son, age 7, had 37 purchase items from Roblox. Among those purchases, 1 out 34 was approved for refund on 6/7/2023, the rest 3 was approved on 14/7/2023. His account was suspended for 180 days. Those purchase cost me $540 roughly. I really have no clue how to get the rest money back. Any ideas? Thanks to all helps.

iPad Air, iPadOS 16

Posted on Jul 17, 2023 7:56 PM

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Question marked as Top-ranking reply

Posted on Jul 18, 2023 12:59 PM

If you have received an invoice from Apple, on every invoice from the Apple Store and/or iTunes Store always states what you have purchased (and/or concerns a subscription) and the amount.

Tap on Report a problem on the invoice.


Or try to ->  Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)

 

If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.

 


1 reply
Question marked as Top-ranking reply

Jul 18, 2023 12:59 PM in response to seanmonash

If you have received an invoice from Apple, on every invoice from the Apple Store and/or iTunes Store always states what you have purchased (and/or concerns a subscription) and the amount.

Tap on Report a problem on the invoice.


Or try to ->  Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)

 

If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.

 


Unauthorised purchases on Roblox

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