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sardebra Author

Level 1

4 points

You took a payment , why is my account off

How do I find out why my account is blocked after payment is made

iPhone 8 Plus, iOS 16

Posted on Jul 18, 2023 4:32 AM

Top-ranking reply

Limnos

Community+ 2026

Level 10

462,811 points

Posted on Jul 18, 2023 4:51 AM

Hello,

With reference to the support article If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support , you must contact Apple for help if you see that message or one saying "You cannot login because your account has been locked". This is not something you can fix yourself.

Use this link provided by Apple to be taken directly to the people at Apple helping with this ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

or for telephone contacts refer to: Contact Apple for support and service - Apple Support

You can also use the general support link at Official Apple Support but frankly it will be a lot faster and easier to just use the direct link above.

If it is another reason, post with more details.

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You took a payment , why is my account off

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