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1807BP Author

Level 1

5 points

erase ipad

Got a new ipad and all data was uploaded to it. I want to erase old ipad to give it to someone. i went to settings, general, transfer or reset ipad but the erase all content and settings is grayed out

Posted on Jul 18, 2023 9:28 AM

Top-ranking reply

Libby101a

Level 4

2,392 points

Posted on Jul 18, 2023 9:33 AM

If you can't erase it through settings, try connecting it to a Mac using Finder to erase or a PC using iTunes to erase it. If it doesn't show up in those areas try putting it into recovery mode.

Please see these articles for assistance:

Erase iPad - Apple Support

Also, make sure you follow this article:

What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support

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