Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

erase ipad

Got a new ipad and all data was uploaded to it. I want to erase old ipad to give it to someone. i went to settings, general, transfer or reset ipad but the erase all content and settings is grayed out


Posted on Jul 18, 2023 9:28 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 18, 2023 9:33 AM

If you can't erase it through settings, try connecting it to a Mac using Finder to erase or a PC using iTunes to erase it. If it doesn't show up in those areas try putting it into recovery mode.


Please see these articles for assistance:


Erase iPad - Apple Support


Also, make sure you follow this article:


What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


1 reply
Question marked as Top-ranking reply

Jul 18, 2023 9:33 AM in response to 1807BP

If you can't erase it through settings, try connecting it to a Mac using Finder to erase or a PC using iTunes to erase it. If it doesn't show up in those areas try putting it into recovery mode.


Please see these articles for assistance:


Erase iPad - Apple Support


Also, make sure you follow this article:


What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


erase ipad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.