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erase ipad

Got a new ipad and all data was uploaded to it. I want to erase old ipad to give it to someone. i went to settings, general, transfer or reset ipad but the erase all content and settings is grayed out


Posted on Jul 18, 2023 9:28 AM

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Question marked as Top-ranking reply

Posted on Jul 18, 2023 9:33 AM

If you can't erase it through settings, try connecting it to a Mac using Finder to erase or a PC using iTunes to erase it. If it doesn't show up in those areas try putting it into recovery mode.


Please see these articles for assistance:


Erase iPad - Apple Support


Also, make sure you follow this article:


What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


1 reply
Question marked as Top-ranking reply

Jul 18, 2023 9:33 AM in response to 1807BP

If you can't erase it through settings, try connecting it to a Mac using Finder to erase or a PC using iTunes to erase it. If it doesn't show up in those areas try putting it into recovery mode.


Please see these articles for assistance:


Erase iPad - Apple Support


Also, make sure you follow this article:


What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


erase ipad

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