MacOS Photo does not correctly syncros pic/video anymore

While newly taken videos and photos are pefectly syncronized between iPhone and iCloud (i can perfectly see or download from iCloud Safari access), they are no more correctly synicronized from Photo: I can see previews but trying to open or modify brings me to an errore message "Can't open the file because the resource is not available". Obviously same file is perfectly available in iPhone or iCloud.

This beahviour happens since couple months. Before all stuff were correctly syncronized!

Any idea?

iMac 21.5″, macOS 10.15

Posted on Jul 18, 2023 11:00 AM

Reply

Similar questions

1 reply

Jul 18, 2023 11:03 AM in response to ggambaro

The problem you're facing is that photos and videos taken on your iPhone are not syncing correctly with your Mac through iCloud and macOS Photos. While you can see previews of these files on your Mac, you can't open or modify them, and you get an error message saying the resource is not available. However, you can still access the same files without any issues on your iPhone or through iCloud's website.

To try and fix this issue, follow these steps:

  1. Make sure that iCloud Photo Library is turned on both on your iPhone and Mac.
  2. Check that both devices have a stable internet connection.
  3. Ensure that your iPhone and Mac have the latest software updates installed.
  4. Try restarting both your iPhone and Mac to see if it resolves the problem.
  5. Check if you have enough storage space available on both your iPhone and iCloud.
  6. Attempt to repair your Photos library on your Mac to fix any potential issues.
  7. Temporarily disable and then re-enable iCloud Photo Library on both devices.
  8. Check that the files you're trying to access are in supported formats for macOS Photos.
  9. If nothing works, consider reaching out to Apple Support for further assistance.

Remember to back up your photos and videos before making any significant changes, just to be safe.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacOS Photo does not correctly syncros pic/video anymore

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.