Hello Elizabeth Rodriguez,
We understand that you're running macOS 13.4. At this time, we suggest that you complete the update to macOS 13.4.1. Doing so, may resolve the issue. We have provided the steps below:
"Before installing new software, it's a good idea to back up your Mac. If you have an external storage device, you can use it to back up your Mac with Time Machine.
Use Software Update
To check for new software, open Software Update. It's in System Settings (or System Preferences), which you can open from the Apple menu in the corner of your screen:
- Choose Apple menu > System Settings. Click General on the left side of the System Settings window, then click Software Update on the right.
- Or choose Apple menu > System Preferences, then click Software Update.
If Software Update finds new software, click the button to install it. You will be asked to enter your administrator password. During installation, your Mac might show a progress bar or blank screen several times, and you should avoid putting it to sleep or closing its lid.
If Software Update says that your Mac is up to date, then no new software is currently available for your Mac model. Software Update shows only software that is compatible with your Mac."

Click here for more details: Update macOS on Mac
Let us know if this helps.
Best wishes!