Imessage and facetime

debbiefromduson wrote:

Since the new update I cannot receive IMessages. My account is no longer activated.

I have tried a hard restart and it did not fix it.

follow all steps here If you can’t turn on or sign in to iMessage or FaceTime - Apple Support

debbiefromduson wrote:

Thank you for the reply. Nothing worked

So Apple support wasn't able to help you when you contacted them, if so, then you can't use the features.