yahoo/att email stopped working on iPhone 6 (12.5.7)

My @sbcglobal.net email stopped working on my iPhone 6 a few weeks back. It works fine on my Mac and Windows laptops, so I know my username/password are correct. I deleted the account on the Mail app and tried to recreate it, no go. Also tried using yahoo.com on Safari, no go. When I try to create the account on the Mail app it asks for my user ID, I enter that, then it detects that it's an ATT email so it sends me to signin.att.com and asks for my user ID. I enter that and then hit the "Continue" button, but it doesn't do anything, there is no way to get past this query to the next step. Any app that goes to this signin.att.com query also dies (e.g. Outlook).


Similar issue happened last summer, but I was able to get past the user ID query and enter my password, and then entered my password and it then would invariably throw up a "Something went wrong . . ." dialog.


Anybody else see this issue recently?


Thanks,

-Jason


Earlier iPhone models

Posted on Jul 18, 2023 1:11 PM

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4 replies

Aug 7, 2023 7:45 PM in response to BrianK90

Talked with ATT on the phone today, tried a number of things (restarting

phone, resetting network settings, etc.) but nothing solved the issue. 

I think it may be that something on the ATT signin website changed that

no longer works with iOS 12.x (my phone can't be updated to iOS 13). 

ATT said they would transfer my issue to "advanced" tech support and

call me back in a few days.

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yahoo/att email stopped working on iPhone 6 (12.5.7)

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