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Why is my account disabled?

My phone is telling me my apple account has been disabled on Apple Store and iTunes.. why??

Posted on Jul 19, 2023 3:00 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 19, 2023 4:59 AM

Hello,


With reference to the support article If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support , you must contact Apple for help if you see that message or one saying "You cannot login because your account has been locked". This is not something you can fix yourself.


Use this link provided by Apple to be taken directly to the people at Apple helping with this ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


or for telephone contacts refer to: Contact Apple for support and service - Apple Support


You can also use the general support link at Official Apple Support as in a previous reply but frankly it will be a lot faster and easier to just use the direct link above since likely you will just end up being taken there anyway.


If it is another reason, post with more details.


2 replies
Question marked as Top-ranking reply

Jul 19, 2023 4:59 AM in response to tamra244

Hello,


With reference to the support article If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support , you must contact Apple for help if you see that message or one saying "You cannot login because your account has been locked". This is not something you can fix yourself.


Use this link provided by Apple to be taken directly to the people at Apple helping with this ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


or for telephone contacts refer to: Contact Apple for support and service - Apple Support


You can also use the general support link at Official Apple Support as in a previous reply but frankly it will be a lot faster and easier to just use the direct link above since likely you will just end up being taken there anyway.


If it is another reason, post with more details.


Why is my account disabled?

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