Hi, I cannot open my Apple ID, ICloud+, Media &Purchase on my phone. The button doesn't allow me to access my name. I need to change my payment method and I already deleted my invalid credit card, before I entered new one. Can you help me?
thank you
iPhone 14 Pro Max, iOS 16
If an app or feature on your device is not working, not appearing, or is restricted (grayed out), it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution.
- Read this document about using Screen Time on an iPhone, iPad, or iPod touch --> Use Screen Time on your iPhone, iPad, or iPod touch - Apple Support
Tap Settings > Screen Time > Content & Privacy > scroll to Allow Changes.
- If the device is managed (Settings > General > VPN & Device Management), contact the IT department that is doing the managing.
If you are using Family Sharing, make sure this isn't a Sharing related issue such as happened in this case: https://discussions.apple.com/thread/254908876?answerId=259138680022#259138680022
E.g., If you are part of a family group but not the Organizer, you cannot add your own payment method.
If an app or feature on your device is not working, not appearing, or is restricted (grayed out), it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution.
- Read this document about using Screen Time on an iPhone, iPad, or iPod touch --> Use Screen Time on your iPhone, iPad, or iPod touch - Apple Support
Tap Settings > Screen Time > Content & Privacy > scroll to Allow Changes.
- If the device is managed (Settings > General > VPN & Device Management), contact the IT department that is doing the managing.
If you are using Family Sharing, make sure this isn't a Sharing related issue such as happened in this case: https://discussions.apple.com/thread/254908876?answerId=259138680022#259138680022
E.g., If you are part of a family group but not the Organizer, you cannot add your own payment method.
if your….
Settings > screen time > content and privacy restrictions > account changes > don’t allow,
change to allow, then you should be able to modify your account settings.
Apple ID, ICloud
