You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

skiddles91 Author

Level 1

5 points

Phone passcode

Hello my brother has recently passed he was on my sons plan we have the phone but we want the pictures and Memories how can we go about getting those pictures w

Posted on Jul 19, 2023 7:10 AM

Top-ranking reply

Limnos

Level 10

418,855 points

Posted on Jul 19, 2023 7:12 AM

For information about how to request access to a deceased family member's Apple account data, and possibly their equipment, click here --> How to request access to a deceased family member's Apple account - Apple Support

"While we may also be able to help remove Activation Lock from devices that use your loved one’s original Apple ID, their iPhone, iPod, and iPad will need to be restored to factory settings before they can be used with another Apple ID. Please note that devices locked with a passcode are protected by passcode encryption, and Apple can't help remove the passcode lock without erasing the device."

View in context

Phone passcode

Similar questions