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Password Reset Fails

I can't remember my password to my Macbook Air so I've trying to reset my password. I keep getting the error "Reset Password Failed. There are no users on this volume to recover."

MacBook Air 13″, macOS 12.5

Posted on Jul 19, 2023 11:24 AM

Top-ranking reply

leroydouglas

Level 10

208,440 points

Posted on Jul 20, 2023 7:24 AM

borntorungirl wrote:

I can't remember my password to my Macbook Air so I've trying to reset my password. I keep getting the error "Reset Password Failed. There are no users on this volume to recover."

https://support.apple.com/guide/mac-help/reset-your-mac-login-password-mh35902/mac

If you can't reset your Mac login password

https://support.apple.com/en-us/HT212190

If your Apple ID is locked or disabled If your Apple ID is locked or disabled - Apple Support

If you encrypted your Mac’s boot disk with FileVault 2 —

this prevents you from using your Apple ID to reset your password

(since the password is used in FileVault’s encryption). Read this Apple support document for more information about FileVault. see "Turn Off FileVault" Button Grayed Out --… - Apple Community

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Contact Apple for support and service - Apple Support

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Password Reset Fails

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