Cannot Download/Install Monterey 12.6.7 or Ventura 13.4.1

I have tried multiple times to install both of these.  Software Update completes the process (in progress bar), and then reverts to the initial state of Software Update as though nothing had happened.  I can’t find evidence of anything having been downloaded; am never prompted to begin installation process etc.


Also, Software Update does not "automatically keep my Mac up to date."


Does anyone know what might be happening?  Suggest fixes?  


Running Monterey  12.6 (21G115), MacBook Pro (13-inch, M1, 2020)


Thank you!


---------------


"Downloading "



After downloading process is complete, Software Update window returns to initial state.



MacBook Pro 13″, macOS 12.6

Posted on Jul 19, 2023 12:15 PM

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Question marked as Best answer

How much available space is on your internal drive?

You could try while in Safe Mode.

Use safe mode on your Mac - Apple Support

Posted on Jul 19, 2023 2:30 PM

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22 replies

Jul 23, 2023 1:59 PM in response to gravityfed

Gravity, thanks — I did wonder about the high CPU usage. I’ll read up on triald and related issues.  That’s quite a list of settings that aren’t functioning properly. 


Any feedback on this, or should I post elsewhere:  I’m not a sophisticated user, but I want a snapshot of what’s happening when my machine is running slow, etc.  I use iStat Menus on an older machine to monitor system from the menubar. Does Control Center do most of this now?  Other software?  TIA

Oct 18, 2023 2:39 AM in response to LonesomeMac

My apologies for not replying sooner, I only happened across your post again while searching about something else.


I had a look at your EtreCheck report and a few things stand out. It appears you have an old version of the MRT.app installed. MRT is the malware removal tool which runs scans of the computer at intervals to protect again known malware. The version you have is com.apple.pkg.MRTConfigData_10_15 v1.93 which is a PKLeopardPackage from around late 2019. I suspect your XProtect.app (Apple security) is an old 10.15 version too. Even back July when you posted it was out of date.


You have four unsigned apps on the system and the structure of your disks doesn't appear typical.


Control Center looks after customising options on the Mac. You should be able to get information from the Console application in your app menu. Keep an eye on your firewall settings and which apps appear in your firewall exceptions settings. This should give you a clue if firewall/stealth settings change or any apps persistently turn up in your exceptions list after being removed.


If you happen to see this post I'd be interested to know how you're going with the MacBook Pro.

Oct 22, 2023 12:53 PM in response to gravityfed

@gravityfed, thank you for looking over my EtreCheck report.  Very helpful analysis, information, and directions.


MacBook Pro seems OK, running Ventura 13.4.1, a few crashes.  Console has gotten beyond my basic understanding, so I can use it only in limited ways.


I will address the issues you indicate insofar as I am able. Would appreciate suggestions how to handle "...structure of your disks doesn't appear typical." Disk Utility?


I plan to update to Sonoma after I’ve cleaned things up and made a backup.  I will run EtreCheck before upgrading to see how things look.


Any suggestions on maintenance software? I like to keep my machines as long as possible.


Thanks for all.

Cannot Download/Install Monterey 12.6.7 or Ventura 13.4.1

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