Activate Mac (Air)

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Activate Mac (Air)

hello. I picked up my MacAir from the store and everything was fine, the Genius Bar helped me set it up. Now I am stuck on the ACTIVATE MAC page. it keeps saying my password is wrong, but it’s the same password I used for my iCloud.

Has anyone had this problem?

MacBook Air 13″

Posted on Jul 19, 2023 1:12 PM

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Answer 1

Jul 19, 2023 1:58 PM in response to MacNewbie2023

Curious, if the Genius Bar set it up, why you'd be on the Recovery Assistant screen?

Some questions come to mind:

Were you transferring everything from an old Mac to this new one? Or is this your first Mac?
Are you saying that your Mac password is (supposed to be) the same as your Apple ID password, and it's not working? (Asking because many don't realize that a Mac password isn't necessarily the same as your Apple ID password. The Mac password allows "access" to the Mac, whereas the Apple ID password is used for things like iCloud, Apple Music, etc.)

It might be worth the trip to go back to the Apple Store, as the Genius Bar apparently didn't finish everything.

If you'd rather try it yourself, there are instructions here: https://support.apple.com/en-us/HT202860

Hope this helps.

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Activate Mac (Air)

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