The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I’m sending a phone in to be repaired, I am unable to erase the device prior, because the display is illegible. Will this cause problems?
iPhone 11
If you think there's a possibility it can still turn on and connect to the internet, try erasing it via iCloud.
Erase a device in Find Devices on iCloud.com - Apple Support
If you think there's a possibility it can still turn on and connect to the internet, try erasing it via iCloud.
Erase a device in Find Devices on iCloud.com - Apple Support
iPhone repair
