Are my airpods pro 2 genuine?

Hi G2Chrisz

welcome to the Apple (user-to-user) Community

Re: "Are my airpods pro 2 genuine?"

Entering the serial number online may give an indication:

How to: Find the serial number of your AirPods - Apple Support

Enter serial number to:

Check Your Service and Support Coverage - Apple Support

See what info. is available to you there:

or

If the serial number generates an error message, the AirPods may not be genuine.

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Re: "the sound and the microphone and these are the most important things to me.

The sound and the bass are low"

Make sure there is not a speck of dirt or wax blocking the speaker or microphone etc:

How to clean your AirPods, AirPods Pro, AirPods Max, and EarPods - Apple Support

Headphone Accommodations works with your AirPods Pro (2nd gen)

Customize headphone audio levels on your iPhone or iPad - Apple Support

Bluetooth / sound issues:

If the sound from your wireless headphones cuts out or is distorted - Apple Support

Resource:

AirPods User Guide - Apple Support

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More support . info. if needed:

AirPods Support Website:

Find all the topics, resources, and contact options you need for your AirPods....

AirPods Support - Official Apple Support

All the best :-)

Before you make any other judgements I suggest you should let your AirPods update their software. See the notes in About firmware updates for AirPods - Apple Support and be aware the update might happen in 30 minutes, or it might happen in a few days.

This will serve two purposes. First, your version 5A377 still works but is past its use-before date and there are enhancements and bug fixes available, so you might get better results after the update. Second, if you get a successful software update to the latest version you know beyond any reasonable doubt that your AirPods are genuine, not counterfeit.

Check these if you have AirPods pro 2 Gen but of them works with others too.

1. Google model no and check country origin same or not. (These are on the box)
2. Check Apple coverage with serial number
3. Apple logo on box is thick.
4. Apple box weight is 244 Gram with case
5. While opening the box, pullout paper comes out easily.
6. Below the case there will be a cardboard case not the plastic one.
7. In genuine product you will get charging pin with a proper packing in which only charging pin will be outside and lid will be inside.
8. Serial number of box will match with charging case.
9. Serial number of both AirPods will be different in settings.
10. Apple airpods tips should be come out easily and 3 types of tips should be pinch in back to their place easily as well. There is a dedicated slot or hole for it in which it will fit and won’t fall.
11. Real AirPods pro 2nd Gen weight is 61G (5+5gram ke AirPods + 50 Gram case)
12. While connecting the fake ones first time you will get this message “Not your AirPods pro”…… while with real one “Airpods Pro”
13. Play sound in Find my iphone and it does work only with AirPods pro 2nd Gen not with fake ones
14. Track your AirPods case with find my iPhone.
15. Go to bluetooth and check latest firmware because fake one doesn’t update to latest firmware.
16. In Original go to setting~AirPods pro and you’ll get a expiration date but not with fake one’s.
17. In Original, Noise cancellation will on while they are in your ears but with fake ones they will on continuously whether they are in ears or not.
18. In Original case the written text will be much lighter than local one.
19. With original case, after closing the case, your Battery percentage window will close automatically, but not with the fake ones.