How do I update my iPad Air?

The tags appended to your post suggest that you have an iPad Air with iOS12.x installed. The first generation iPad Air, iPad mini2 and mini3 can only be updated to iOS 12.5.7.

Apple ended major update support for these models of iPad in September 2019 - although they continue to receive occasional “point” security updates, the most recent being released January 2023. These devices cannot be updated to iPadOS 13 (or any later major versions of iPadOS) as the internal hardware does not meet the minimum technical requirements (CPU capabilities and available RAM) for newer versions of iOS/iPadOS.

Some App developers have dropped support for iOS versions preceding iOS 13.x for technical reasons (often because APIs or software libraries upon which they rely have been updated in the new version of iPadOS, making their App incompatible with earlier versions). 

Whilst many App titles remain compatible with your iPad, if you want or need to access to Apps requiring the most recent versions of iOS, you’ll need to consider replacement of your iPad with a newer or current model that supports iPadOS16.

Whether or not you are able to update any iPad to a newer version of iOS/iPadOS will be dictated by the iPad model - and the currently installed version of iOS. You can find this information here:

Settings > General > About

Not sure which iPad you have? Identify your iPad model.

Here is a list of the highest version of iOS supported by the older models of iPad (for simplicity - “generations” are shortened to a number) that are restricted in their ability to be updated:

32-bit devices (obsolete)

iPad1 - iOS 5.1.1

iPad2, iPad3 and iPad mini1 - iOS 9.3.5 (WiFi Only models), iOS 9.3.6 (WiFi & Cellular)

iPad4 - iOS 10.3.3 (WiFi Only), iOS 10.3.4 (WiFi & Cellular)

64-bit devices

iPad Air1, iPad mini2 and iPad mini3 - iOS 12.5.7

iPad Air2, iPad mini4 - iPadOS 15.7.4

Newer models are all able to be updated to the current version, iPadOS 16.4

• iPad Pro (all models)
• iPad Air (3rd generation and later)
• iPad (5th generation and later)
• iPad mini (5th generation and later)

If your iPad is capable of update to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support

Be aware that while an iPad may be capable of update, in some circumstances you may need to use a computer to perform the update. To do so, you will need access to either a Window PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support

If you have a beta profile installed, ensure this has been removed from your iPad - as, otherwise, installation of production software updates may be inhibited. This support page provides the necessary information to remove the beta from your iPad:

How to uninstall iOS beta software - Apple Support

You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.

Sure, I’d be happy to guide you through the process of updating your iPad Air:

1. Connect to Wi-Fi: Make sure your iPad Air is connected to a stable Wi-Fi network to download the update.

2. Charge Your iPad: Ensure your iPad has enough battery life or plug it into a power source to avoid any interruptions during the update.

3. Backup Your Data: Before proceeding, it’s always a good idea to back up your iPad to iCloud or your computer using iTunes to keep your data safe.

4. Open Settings: Go to the “Settings” app on your iPad. It’s the gear icon usually found on your home screen.

5. General: Scroll down and tap on “General,” usually located in the third or fourth group of options.

6. Software Update: Look for “Software Update” and tap on it. Your iPad will check for the latest update.

7. Download and Install: If an update is available, you’ll see a prompt with details about the update. Tap “Download and Install.”

8. Passcode or Touch ID: You might be prompted to enter your passcode or use Touch ID to continue.

9. Agree to Terms and Conditions: Read and agree to the Terms and Conditions to proceed with the update.

10. Downloading Update: The update will begin to download. Depending on the size of the update and your internet speed, this might take a while.

11. Install Update: Once the download is complete, tap “Install” to start the installation process.

12. Restarting and Installing: Your iPad Air will restart and begin installing the update. Don’t turn it off during this process.

13. Complete the Update: After the installation is finished, your iPad will restart again. You’ll see a “Hello” screen, and you can now set up your iPad with the latest software.

That’s it! Your iPad Air should now be updated to the latest version. Enjoy the new features and improvements! If you encounter any issues during the process, feel free to ask for further assistance.

If you have an iPad Air (first gen), iOS 12 is the latest version you can update to.