Importing phones from Iphone to pc using windows import pictures/video function - unable to get to review pictures

I have used this method dozens of times before. Right click the iphone storage option within file explorer, choose import photos. Windows scans the device and then i can review all the pictures/videos. In the past it has always been less than 5000 photos/videos give or take. But i have been able to review them all and choose which range i want to import. Today, i have tried importing photos again, except a larger amount(16000) give or take. When i choose to review the pictures, it basically does nothing after i choose next to review. The app disappears, i can see it in the taskbar. When i click on it, nothing. When i alt-tab to it, i can see it open, but does not come up. Nothing in task manager that shows not responding.

In the previous backups, this would take less than a minute, am i just not waiting long enough? if i choose to backup everything, it goes. Albeit with errors(not related i think)


Any suggestions?

Posted on Jul 20, 2023 10:03 AM

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2 replies

Jul 21, 2023 11:18 AM in response to paolofromplainville

Hey there paolofromplainville,


Thanks for reaching out to Apple Support Communities. We'll be happy to help with importing photos from your iPhone.


Let's start by following the steps in this guide: If you can't import photos from your iPhone, iPad, or iPod touch to your computer - Apple Support


  1. Check iCloud if applicable.
  2. Check your connections and update iOS and your PC, if needed.
  3. Test by taking a new photo and importing it.


Let us know if it goes.


Take care.


Jul 21, 2023 11:26 AM in response to paolofromplainville

You are not using an approved method for importing photos from an iPhone; as Apple does not support what you are doing, the reserve the right to change the internal file structure on the iPhone to improve its design. Here is how you should be doing→Copying personal photos and videos from iPhone, iPad, or iPod touch to your computer

Importing phones from Iphone to pc using windows import pictures/video function - unable to get to review pictures

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