Software Update

I have an iPhone 13 Max Pro currently running iOS 16.5.1. The Download and install options of the software update are greyed out. I can't update to iOS 16.5.1 (c). I have the iPhone full power connected to an outlet, I have plenty of storage space, and the WiFi is strong and is working fine. Need help, please.

Edil's iPhone 13 Pro Max

Posted on Jul 20, 2023 10:12 AM

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Question marked as Best reply

Posted on Jul 20, 2023 10:20 AM

If an app or feature on your device is not working, not appearing, or is restricted (grayed out), it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution.

- Read this document about using Screen Time on an iPhone, iPad, or iPod touch --> Use Screen Time on your iPhone, iPad, or iPod touch - Apple Support

Tap Settings > Screen Time > Content & Privacy > scroll to Allow Changes.

- If the device is managed (Settings > General > VPN & Device Management), contact the IT department that is doing the managing.


1 reply
Question marked as Best reply

Jul 20, 2023 10:20 AM in response to edilito

If an app or feature on your device is not working, not appearing, or is restricted (grayed out), it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution.

- Read this document about using Screen Time on an iPhone, iPad, or iPod touch --> Use Screen Time on your iPhone, iPad, or iPod touch - Apple Support

Tap Settings > Screen Time > Content & Privacy > scroll to Allow Changes.

- If the device is managed (Settings > General > VPN & Device Management), contact the IT department that is doing the managing.


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