Why can’t I send and receive pics on iMessage it’s comes up but I can’t open it

Why can’t I see pics sent and receive on iMessage

iPhone 11 Pro, iOS 16

Posted on Jul 20, 2023 5:44 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 21, 2023 2:17 PM

Hello Armani1hqbq,


To help us better assist you, can you let us know more about what you're experiencing? What exactly happens when you try to send or receive a picture message? Do you receive a specific error? If so, what does the error say? Are you able to send and receive messages without photos successfully?


The above information will help us plan how to proceed.


Please check out this link, which has some information that can help if you're unable to send and receive messages as expected: If you can't send or receive messages on your iPhone or iPad



If you still need help

* Try to restart your iPhone or iPad.
* Check your network connection. To send a message as iMessage or MMS, you need a cellular data or Wi-Fi connection. To send an SMS message, you need cellular network connection. If you turn on Wi-Fi Calling, you can send SMS messages over Wi-Fi.
* Check with your carrier to see if the type of message you’re trying to send, like MMS or SMS, is supported.
* If you’re trying to send group MMS messages on an iPhone, go to Settings > Messages and turn on MMS Messaging. If you don't see an option to turn on MMS Messaging or Group Messaging on your iPhone, then your carrier might not support this feature.
* Make sure that your device has enough space to receive images and videos.
* Make sure that you entered the correct phone number or email address for the contact.


If you want to view photos and videos shared with you on iPhone, please check out this link, to ensure the correct process is being used, so we can make sure they're aren't any issues there: View photos and videos shared with you on iPhone


Thanks!

1 reply
Question marked as Top-ranking reply

Jul 21, 2023 2:17 PM in response to Armani1hqbq

Hello Armani1hqbq,


To help us better assist you, can you let us know more about what you're experiencing? What exactly happens when you try to send or receive a picture message? Do you receive a specific error? If so, what does the error say? Are you able to send and receive messages without photos successfully?


The above information will help us plan how to proceed.


Please check out this link, which has some information that can help if you're unable to send and receive messages as expected: If you can't send or receive messages on your iPhone or iPad



If you still need help

* Try to restart your iPhone or iPad.
* Check your network connection. To send a message as iMessage or MMS, you need a cellular data or Wi-Fi connection. To send an SMS message, you need cellular network connection. If you turn on Wi-Fi Calling, you can send SMS messages over Wi-Fi.
* Check with your carrier to see if the type of message you’re trying to send, like MMS or SMS, is supported.
* If you’re trying to send group MMS messages on an iPhone, go to Settings > Messages and turn on MMS Messaging. If you don't see an option to turn on MMS Messaging or Group Messaging on your iPhone, then your carrier might not support this feature.
* Make sure that your device has enough space to receive images and videos.
* Make sure that you entered the correct phone number or email address for the contact.


If you want to view photos and videos shared with you on iPhone, please check out this link, to ensure the correct process is being used, so we can make sure they're aren't any issues there: View photos and videos shared with you on iPhone


Thanks!

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Why can’t I send and receive pics on iMessage it’s comes up but I can’t open it

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