Help with refunds

I purchased a $6.99 for 276 virtual coin package from Bigo Live. 

Immediately after the purchase I see the $6.99 charge and a $99.99 charge on my Apple history and my bank account. I see a $6.99 receipt from Bigo in my email but no receipt for the $99.99. I checked my Bigo account and i see the 276 virtual coins in the account for the $6.99 purchase but i don't see the 4,193 virtual coins for the $99.99 unrecognizable charge. 


If Bigo is going to randomly charge me $99.99 without my permission then at least provide the product or service it is offering which is the 4,193 virtual coins. Bigo Live cannot steal my bank funds and not provide a product or service. They have been doing this to my account for months. I requested a refund from Bigo Live but they denied my request. I requested a refund from my bank and it was denied. I requested a refund from Apple and it was denied. 

I have screenshots of my bank account, apple history, bigo account as evidence.

I also have screenshots of BigoLive customer service in app messages stating that they never charged me $108.61 but I also have screenshots of BigoLive receipts proving that they have charged me $108.61.


The refund section does not allow me to type all this information.

I need an email address where i can send all my screenshots and evidence so i can get a refund.


Someone please help.

iPhone 14 Pro Max, iOS 16

Posted on Jul 21, 2023 9:30 AM

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Help with refunds

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