Still charged of Airpods Pro price after purchased Macbook Pro in Apple Online Store

Hi all,


I bought a Macbook Pro via its Education Plan and I was offered free Airpods Pro so I did not opt it out. But after few minutes, I was charged of Airpods Pro price.


I can't explain deeply but the order details is like this:


Airpods Pro - P10,990

Preparing to Ship


Macbook Pro - P79,790

Savings = -P10,990

Processing


Payment Summary

Your Total = P79,790

Total Savings = P10,990


I just wanted to make sure that P10,990 will be lessen once Macbook Pro is confirmed. Please advise so I can be able to immediately make a refund. Also, its giving me anxiety since I purchased it using my credit card from which I am planning to convert this payment via bank installments.


Much appreciated if given a feedback to this.


From the Philippines with regards,

Josh

MacBook Pro (M2, 2022)

Posted on Jul 21, 2023 10:02 AM

Reply
Question marked as Best reply

Posted on Jul 21, 2023 10:23 AM

jshgzmn wrote:

Hi all,

I bought a Macbook Pro via its Education Plan and I was offered free Airpods Pro so I did not opt it out. But after few minutes, I was charged of Airpods Pro price.

From the Philippines with regards,



Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/



Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support




1 reply
Question marked as Best reply

Jul 21, 2023 10:23 AM in response to jshgzmn

jshgzmn wrote:

Hi all,

I bought a Macbook Pro via its Education Plan and I was offered free Airpods Pro so I did not opt it out. But after few minutes, I was charged of Airpods Pro price.

From the Philippines with regards,



Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/



Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support




Still charged of Airpods Pro price after purchased Macbook Pro in Apple Online Store

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