Problem with receiving Viber media

Hello branislav1980,

Thank you for reaching out in Apple Support Communities. For Viber, we recommend to ensure that you're allow Viber to access your photos. This may help you to access the photos within the app. To perform this step, please go to Settings > Privacy & Security. If Viber is listed, please tap on Viber and select either "All Photos" or "Selected Photos." This is a personal preference for you to choose if it's available.

Now if that doesn't help, the next step would be to follow these steps to troubleshoot Viber:

1. Close and reopen the app

Force the app to close. Then open the app to see if it works as expected.

2. Restart your device

Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.

3. Check for updates

To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.

4. Delete the app, then redownload it

Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.

Following these steps may help and is outlined in this article: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support

Kind regards.

Hi branislav1980,

Thanks for those details.

If you have followed all of the steps from the resource we shared including reinstalling the app, you will need to reach out to Viber support. This resource will help with those steps to contact them: How to contact an app developer – Apple Support

Or, you can use their direct help link: Viber

Cheers!