Apple Music not working and have apple one subscription

I have apple one family subscription but we all can not access Apple Music

Posted on Jul 21, 2023 2:59 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 21, 2023 4:22 PM

Hello caralvan,


Please make sure you have the Apple One Family or Premier plan. The Apple One Individual plan does come with Apple Music, but it cannot be shared with Family Share members.


Secondly, please make sure whoever bought the Apple One Family or Premier plan is sharing their subscriptions with the entire Family Share group and that the Apple One plan is active!


  1. Open Settings
  2. Tap on Your Name (Apple ID)
  3. Tap Subscriptions
  4. Toggle on Share with Family


Share Apple and App Store subscriptions with family members on iPhone - Apple Support


I hope this helps!

1 reply
Question marked as Top-ranking reply

Jul 21, 2023 4:22 PM in response to caralvan

Hello caralvan,


Please make sure you have the Apple One Family or Premier plan. The Apple One Individual plan does come with Apple Music, but it cannot be shared with Family Share members.


Secondly, please make sure whoever bought the Apple One Family or Premier plan is sharing their subscriptions with the entire Family Share group and that the Apple One plan is active!


  1. Open Settings
  2. Tap on Your Name (Apple ID)
  3. Tap Subscriptions
  4. Toggle on Share with Family


Share Apple and App Store subscriptions with family members on iPhone - Apple Support


I hope this helps!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Music not working and have apple one subscription

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.