SMS messages say "Message Send Failure" but go through?

I’ve recently changed mobile providers and kept the same number and every time i said a message it says "Message Send Failure" but it goes through?

iPhone 13, iOS 16

Posted on Jul 21, 2023 3:05 PM

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Question marked as Top-ranking reply

Posted on Jul 22, 2023 2:37 PM

Hi Charliemarley04,


Thanks for using Apple Support Communities. We'd recommend starting with the guidance from If you can't send or receive messages on your iPhone or iPad - Apple Support which can help with most messaging issues. Even though the message does go through, the steps there may resolve the error message. Start with the basics in the section below.


"If you have issues with Messages after you set up a new device

If you experience issues like conversations in Messages showing up as separate threads or sent messages appearing as green message bubbles instead of blue message bubbles when you set up a new device, update your settings using the following steps:

  1. Update your device to the latest version of iOS or iPadOS if needed.
  2. In the Settings app, tap Cellular. Make sure that your phone line is turned on. If you use multiple SIMs, make sure that the phone number you want to use is selected and turned on.
  3. In the Settings app, tap Messages. Turn iMessage off and then back on.
  4. Tap Send & Receive.
  5. Tap the phone number that you want to use with Messages.

If you have issues when you try to receive a FaceTime call after you set up a new device, you can also update your FaceTime settings."


All the best.

1 reply
Question marked as Top-ranking reply

Jul 22, 2023 2:37 PM in response to Charliemarley04

Hi Charliemarley04,


Thanks for using Apple Support Communities. We'd recommend starting with the guidance from If you can't send or receive messages on your iPhone or iPad - Apple Support which can help with most messaging issues. Even though the message does go through, the steps there may resolve the error message. Start with the basics in the section below.


"If you have issues with Messages after you set up a new device

If you experience issues like conversations in Messages showing up as separate threads or sent messages appearing as green message bubbles instead of blue message bubbles when you set up a new device, update your settings using the following steps:

  1. Update your device to the latest version of iOS or iPadOS if needed.
  2. In the Settings app, tap Cellular. Make sure that your phone line is turned on. If you use multiple SIMs, make sure that the phone number you want to use is selected and turned on.
  3. In the Settings app, tap Messages. Turn iMessage off and then back on.
  4. Tap Send & Receive.
  5. Tap the phone number that you want to use with Messages.

If you have issues when you try to receive a FaceTime call after you set up a new device, you can also update your FaceTime settings."


All the best.

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SMS messages say "Message Send Failure" but go through?

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