My credit card won’t work when I put info it says payment method declined and then I enter my password and it keeps putting me to the password screen and when I try to add a payment method it says contact Apple support and it says failed.

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Level 1

6 points

My credit card won’t work when I put info it says payment method declined and then I enter my password and it keeps putting me to the password screen and when I try to add a payment method it says contact Apple support and it says failed.

My credit card won’t work when I put in the info it says payment method declined and makes me put in my Apple ID password when I put it in it says failed and puts me back to the same screen and when I try to add a payment method it said contact Apple support and does not work

iPhone 11, iOS 16

Posted on Jul 21, 2023 4:57 PM

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Answer 1

Dah•veed

Level 9

67,147 points

Jul 21, 2023 8:09 PM in response to p_xqn

If your payment method is declined, you will need to supply a different payment method which works.

You usually need to have added a valid payment method to your account. Even to re-download or update apps and for free apps. You can find the acceptable payment methods for your country here;

Payment methods that you can use with your Apple ID - Apple Support

M1 Mac mini, macOS 13.4;  Watch, series 7 GPS/cellular, watchOS 9.5.2; iPad Pro 2nd Gen, iPadOS 16.5; iPhone 12 Pro, iOS 16.5; TV 4th Gen, tvOS 16.5; HomePods, audioOS 16.5 and Airport Express w/ Airplay 2

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My credit card won’t work when I put info it says payment method declined and then I enter my password and it keeps putting me to the password screen and when I try to add a payment method it says contact Apple support and it says failed.

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