Access to my Apple ID is greyed out, I can’t access it.

Within settings, at the very top of that page, my Apple ID, iCloud+, media and purchases is grayed out so I can’t gain access to it. Because of this, I can’t make changes within Game Center because my nickname and avatar along with a few more are greyed out as well across all my devices. Please help!

iPhone 14 Pro Max

Posted on Jul 21, 2023 6:40 PM

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Question marked as Best reply

Posted on Jul 21, 2023 7:20 PM

If an app or feature on your device is not working, not appearing, or is restricted (grayed out), it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution.

- Read this document about using Screen Time on an iPhone, iPad, or iPod touch --> Use Screen Time on your iPhone, iPad, or iPod touch - Apple Support

Tap Settings > Screen Time > Content & Privacy > scroll to Allow Changes.

- If the device is managed (Settings > General > VPN & Device Management), contact the IT department that is doing the managing.


1 reply
Question marked as Best reply

Jul 21, 2023 7:20 PM in response to marvinschertz

If an app or feature on your device is not working, not appearing, or is restricted (grayed out), it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution.

- Read this document about using Screen Time on an iPhone, iPad, or iPod touch --> Use Screen Time on your iPhone, iPad, or iPod touch - Apple Support

Tap Settings > Screen Time > Content & Privacy > scroll to Allow Changes.

- If the device is managed (Settings > General > VPN & Device Management), contact the IT department that is doing the managing.


Access to my Apple ID is greyed out, I can’t access it.

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